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General FAQs (38)Purchase FAQs (15)Product FAQs (581)
Top 5 Articles
Where to find my Upgrade and Member Special discount?
1) Please log into your Member account first. 2) Then click on \"Upgrade & Member Special\" where you will find the discount package in the below section. ************************************************************************************************************************* ************************************************************************************************************************* 3) We ......
Not Rated Last Update: 2014-12-19 Views: 21654
Why isa transparentbackground flashingin aGIF file formatwhen using IE and ACDSee?
The animation frame rates of IE and ACDSee are different from other settings. To address this, you may use FireFox Browser, Google Chrome or others for viewing. You may also set ......
Not Rated Last Update: 2011-03-15 Views: 11258
Why can't I register the content pack which without the serial number?
Now Reallusion register mechanism only provide to register the product which has the serial number. As for the content packs without a serial number, if you lost the installer you will ......
Not Rated Last Update: 2013-07-26 Views: 7719
How to Register Member/Product, Download Bonus Content & Upgrade?
1) Please goto Reallusion member page @ & click \"Create Account\".  If you already have a Reallusion member account, please login directly & skip to step 5 for product registration, whereas ......
Not Rated Last Update: 2014-03-20 Views: 6677
How to fix "Feature Transfer Error" or "Catastrophic Failure" when installing?
Please first make sure you login with Administrator privileges on your PC when installing the program. Then please do the following steps to check \"All Users\" folder.   1) Open the ......
Not Rated Last Update: 2013-07-26 Views: 6309
Last 5 Articles
Compatibility issue with the Substance Engine V5
iClone 6 currently does not support Distance, Gradient (Dynamic), Pixel Evaluator, SVG nodes. Using these will crash iClone 6 if the Substance project is using Substance Engine V5 nodes. Ref: ......
Not Rated Last Update: 2015-04-08 Views: 42
How can I re-download the program if I lost the installer?
1) You can login your Member Account @ to re-download the program under \"Registration, Patch and Bonus\" link.  i) \"Resend\" Serial Number is to have the product\'s serial number ......
Not Rated Last Update: 2015-04-01 Views: 5743
How to import previous iClone version contents into iClone 6?
There are several methods available to access those previous iClone version contents in iClone 6: - Method#1 (Traditional Method) - Copy Previous Content to iClone 6 FoldersManually copy all contents from ......
Not Rated Last Update: 2015-03-30 Views: 2605
How to install Indigo RT for iClone Full version after using the Trial version?
Method 1 (recommended): -Please uninstall, and reinstall the Indigo Suite (\"iClone Indigo Render Plug-in\" + \"Indigo RT for iClone\") by following the installation process that described in the forum: - remember ......
Not Rated Last Update: 2015-03-26 Views: 757
Installation failed with error "-5001" or ".exe is not a valid Win32 application".
Or ****************************************************************** This is most probably due to file is not downloaded completely.  Please do redownload it again, recommended to save the exe file in your local drive & do ......
Not Rated Last Update: 2015-03-20 Views: 632

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