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General FAQs (38)Purchase FAQs (16)Product FAQs (584)
 
Top 5 Articles
Where to find my Upgrade and Member Special discount?
1) Please log into your Member account first. 2) Then click on \"Upgrade & Member Special\" where you will find the discount package in the below section. ************************************************************************************************************************* ************************************************************************************************************************* 3) We ......
Not Rated Last Update: 2014-12-19 Views: 27594
Why isa transparentbackground flashingin aGIF file formatwhen using IE and ACDSee?
The animation frame rates of IE and ACDSee are different from other settings. To address this, you may use FireFox Browser, Google Chrome or others for viewing. You may also set ......
Not Rated Last Update: 2011-03-15 Views: 19007
Why can't I register the content pack which without the serial number?
Now Reallusion register mechanism only provide to register the product which has the serial number. As for the content packs without a serial number, if you lost the installer you will ......
Not Rated Last Update: 2013-07-26 Views: 10489
How to Register Member/Product, Download Bonus Content & Upgrade?
1) Please goto Reallusion member page @ http://www.reallusion.com/member/program/memberreg.asp & click \"Create Account\".  If you already have a Reallusion member account, please login directly & skip to step 5 for product registration, whereas ......
Not Rated Last Update: 2014-03-20 Views: 7643
How to fix "Feature Transfer Error" or "Catastrophic Failure" when installing?
Please first make sure you login with Administrator privileges on your PC when installing the program. Then please do the following steps to check \"All Users\" folder.   1) Open the ......
Not Rated Last Update: 2013-07-26 Views: 7312
Last 5 Articles
How to fix iClone 6 with Mocap device connection issue?
Ref: http://www.reallusion.com/iclone/mocap.html Most Mocap problems occur when there is a conflict between two versions of the installed Mocap Device Plugin, or the wrong version has been installed. There are currently two ......
Not Rated Last Update: 2015-05-20 Views: 25
How to fix "Failed to connect to the internet" error when execute the Installcontent.rld?
1) Please make sure you\'ve the latest version of iClone 6 or CrazyTalk Animator 2 installed: -http://www.reallusion.com/iclone/iclone_upgrade.aspx 2) Please check if you are using a proxy server by following the steps below:a) ......
Not Rated Last Update: 2015-05-19 Views: 27
How to install Indigo RT for iClone Full version after using the Trial version?
Method 1 (recommended): -Please uninstall, and reinstall the Indigo Suite (\"iClone Indigo Render Plug-in\" + \"Indigo RT for iClone\") by following the installation order: - - iClone 6 - iClone Indigo ......
Not Rated Last Update: 2015-05-14 Views: 888
Why did I receive a failed authorization notification for my transaction?
This usually happens when you provide an incorrect Verification Code or the incorrect Expiration Date of your credit card. Please try again &input the correct numbers to complete your transaction.This notification ......
Not Rated Last Update: 2015-05-13 Views: 2422
There are 2 installer links in my Order History (Download ---OR--- Install.RLD), which one should I select?
You can either select normal installer in old format (Download) ---OR--- Content Downloader in new format (Install.RLD) to install the SAME content. In order to execute the Content Downloader, you need ......
Not Rated Last Update: 2015-05-11 Views: 1185

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