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General FAQs (38)Purchase FAQs (16)Product FAQs (583)
 
Top 5 Articles
Where to find my Upgrade and Member Special discount?
1) Please log into your Member account first. 2) Then click on \"Upgrade & Member Special\" where you will find the discount package in the below section. ************************************************************************************************************************* ************************************************************************************************************************* 3) We ......
Not Rated Last Update: 2014-12-19 Views: 13863
Why isa transparentbackground flashingin aGIF file formatwhen using IE and ACDSee?
The animation frame rates of IE and ACDSee are different from other settings. To address this, you may use FireFox Browser, Google Chrome or others for viewing. You may also set ......
Not Rated Last Update: 2011-03-15 Views: 6097
How to Register Member/Product, Download Bonus Content & Upgrade?
1) Please goto Reallusion member page @ http://www.reallusion.com/member/program/memberreg.asp & click \"Create Account\".  If you already have a Reallusion member account, please login directly & skip to step 5 for product registration, whereas ......
Not Rated Last Update: 2014-03-20 Views: 5321
How can I re-download the program if I lost the installer?
1) You can login your Member Account @ http://www.reallusion.com/member/program/memberreg.asp to re-download the program under \"Registration, Patch and Bonus\" link.  i) \"Resend\" Serial Number is to have the product\'s serial number ......
Not Rated Last Update: 2014-12-19 Views: 5062
How to fix "Feature Transfer Error" or "Catastrophic Failure" when installing?
Please first make sure you login with Administrator privileges on your PC when installing the program. Then please do the following steps to check \"All Users\" folder.   1) Open the ......
Not Rated Last Update: 2013-07-26 Views: 4885
Last 5 Articles
There are 2 installer links in my Order History (Download ---OR--- Install.RLD), which one should I select?
You can either select normal installer (Download) ---OR--- Content Downloader (Install.RLD) to install the same content. For apply the content in CrazyTalk Animator 1 or iClone 5/previous version, please ONLY select ......
Not Rated Last Update: 2015-03-03 Views: 397
How to install the Substance Designer 4.6?
Substance Designer is a 3rd party program offered by Reallusion. Reallusion only provides Substance Designer license keys. All product related support questions need to be addressed with Allegorithmic.   Installation Instructions: ......
Not Rated Last Update: 2015-02-24 Views: 852
How to switch between DirectX 9 and DirectX 11 Graphics Mode?
Simply download and install iClone v6.02+ patch.http://www.reallusion.com/iclone/iclone_upgrade.aspx From Windows menu, please select the following for iClone Graphics Mode Selection option, on either DirectX 11 or DirectX 9: - \"Start\" -> Program -> ......
Not Rated Last Update: 2015-02-23 Views: 584
Are there any differences between "Indigo RT" and "Indigo RT for iClone"?
Both \"Indigo RT\" and \"Indigo RT for iClone\" have the same features. The only difference is that \"Indigo RT for iClone\" can ONLY render scenes that are exported by iClone....
Not Rated Last Update: 2015-02-11 Views: 356
How to install the iClone Indigo Render Plug-in?
1) Run the iClone Indigo Render Plugin.exe by double-clicking on it.   2) Click \"Next\" in the Welcome screen.   *********************************************************************************************************   ********************************************************************************************************* 3) Select \"I accept the terms of the ......
Not Rated Last Update: 2015-02-11 Views: 1603

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